FREE SHIPPING BOTH WAYS: Applies to USA orders over $75 | excluding HI, PR, AK and CAN

Frequently Asked Questions

To apply a coupon code to your order, you first have to be at the checkout screen. The box to apply the code is between Step 1 and Step 2 and is located underneath the “Continue Shopping” button and “Checkout” button. After applying the code in the box, please click the “Activate” button. This will apply the code to your order.
Unfortunately you can’t add to your order once it has been placed. We don’t keep credit cards on file for your safety. If you would like to purchase another item or two, the items will have to be placed on a new order. Any shipping cost cannot be removed on either order since this will be a new separate order and the orders can’t be shipped together as one.
Unfortunately two orders cannot be combined together if the orders were placed under different sales order numbers. They will be handled as two separate orders.
Unfortunately the item can only be returned through our website, www.horze.com. Please fill out the return form that came in the box with your order, to let our returns department know if you would like a refund or an exchange. If you need a new return form, please contact customer support through the e-mail option on our website, www.horze.com, or by phone call at 1-877-647-4422.
If you would like to return your order, please contact customer support through the e-mail option on our website, www.horze.com or you can contact us via phone call at 1-877-647-4422. Please also make sure you have the return form filled out and put in the box with the item(s) you are returning. The returns department follows the return form.
When you return your order, it usually takes 2-3 weeks including the shipping back to us. We have the return processed within 2 days after we received your return for either a refund or an exchange. If you requested a refund, it is usually processed the same day as when the item(s) was returned. It will take 1-5 business days for the refund to show on your bank statement. If you requested an exchange, the item(s) will be exchanged and shipped back to the address on the original order. If you would like the exchange shipped to a different address, please put the new address on your return form.
If you have used a credit card, the amount will be refunded right back to the credit card that was used on the original order. If you used PayPal, the amount will be refunded back through your PayPal account
We apologize for the inconvenience. Unfortunately sometimes this does happen. Please contact customer support through the e-mail option on our website, www.horze.com or you can contact customer support via phone call at 1-877-647-4422.
We make sure your order is shipped within 24 hours during the business days, Monday – Friday. If you order during a holiday, we will have your order shipped within the next business day. Any orders that have embroidery, there will be an added 5 business days to the estimated delivery date of your order. We also have the options of having express shipping for all orders at the checkout screen.
For the products on our website, www.horze.com, we do have size charts that are located above the drop down “Select Size” on each product page. If you still are unsure about sizing, please contact customer support through the e-mail option on our website, www.horze.com, or you can contact us via phone call at 1-877-647-4422.
Please click here to see our payment methods.
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